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UK Operations Manager

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UK Operations Manager


Job Details

Key Responsibilities

. Providing department with day-to-day operational support on implementation of new systems

. Facilitating cross department discussions with coordinators to share best practices.

. Performing continual assessments of process efficiencies and best practices - i.e. demo, test and pilot process for various work streams.

. Working with Coordinators,Process Innovation, and LPO on prioritizing bugs and enhancements and reporting them out to the program team.

. Providing business technical support – Password resets, troubleshooting issues for company and external users in the UK.

. Providing key management information to company users.

. Monitoring Compliance and creating key metrics analysis/Score card.

. Training and on boarding new users and maintaining user guides in-line with system updates.

. Performing User Acceptance Testing and providing some user support, fielding user issues and troubleshooting for sub-department as needed.

. Assisting team with development and user acceptance, as needed and generally assisting with ad-hoc special projects as assigned by team management, including analytics, KPIs, reporting,etc.


. Experience in a similar customer focussed role within a media/creative environment.

. Demonstrated ability to effectively collaborate with many individuals and teams, including many different stakeholders.

. Customer Service attitude.

. Adept problem solver; ability to come up with inventive solutions.

. Works well within a team.

. Extremely detail oriented and organized.

. Strong data management and analytical skills.

. Ability to manage multiple projects.

. Proven track record working in Technical Operations.

. Prior experience in music and/or entertainment field.



Job Type




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