. Providing department with day-to-day operational support on implementation of new systems
. Facilitating cross department discussions with coordinators to share best practices.
. Performing continual assessments of process efficiencies and best practices - i.e. demo, test and pilot process for various work streams.
. Working with Coordinators,Process Innovation, and LPO on prioritizing bugs and enhancements and reporting them out to the program team.
. Providing business technical support – Password resets, troubleshooting issues for company and external users in the UK.
. Providing key management information to company users.
. Monitoring Compliance and creating key metrics analysis/Score card.
. Training and on boarding new users and maintaining user guides in-line with system updates.
. Performing User Acceptance Testing and providing some user support, fielding user issues and troubleshooting for sub-department as needed.
. Assisting team with development and user acceptance, as needed and generally assisting with ad-hoc special projects as assigned by team management, including analytics, KPIs, reporting,etc.
. Experience in a similar customer focussed role within a media/creative environment.
. Demonstrated ability to effectively collaborate with many individuals and teams, including many different stakeholders.
. Customer Service attitude.
. Adept problem solver; ability to come up with inventive solutions.
. Works well within a team.
. Extremely detail oriented and organized.
. Strong data management and analytical skills.
. Ability to manage multiple projects.
. Proven track record working in Technical Operations.
. Prior experience in music and/or entertainment field.
An amazing recruitment company, they care about you as an individual rather than just being a number on their books!
I've had amazing placements where I've met great people, which has also given me the experience I have needed to secure my new role in the music industry!
Jenny is the best recruiter I've ever had, we've built a great working relationship and it has been brilliant to have been represented by The Music Market / Arts and Media.
Helen and her team at The Music Market have been nothing short of fantastic at helping me develop my continued career in music.
After graduating in 2012 they found me my first industry position at a top London bookings agency and most recently placed me in a great role at a leading international label and music brand.
I have always felt safe in their capable hands as a result of their professionalism and dedication.
I have always had a fantastic experience with The Music Market / Arts and Media – all the staff are great, helpful and knowledgeable.
Jenny has found me a number of wonderful full-time and temporary roles over the years and I can’t recommend the company highly enough.
Helen and the team at The Music Market were a joy to work with and helped me in securing my next career move within a short amount of time.
I would highly recommend Helen to anyone looking to further their career in the music or media industries.
I was so impressed with Helen and the rest of The Music Market team – they understood exactly what I was looking for in my next role and worked incredibly quickly to help me find the perfect position. The communication was fantastic throughout and I really cannot thank them enough!