Our client, a major live events company, is seeking a Senior Ticketing Manager to manage strategic ticketing operations.
Key responsibilities will include:
⦁ Providing expert management of strategic ticketing operations and relationships.
⦁ Overseeing event management with appropriate delegations.
⦁ Originating ticket price strategies that produce highest yield.
⦁ Producing ticketing plans for each event that include upsells, ticket types and prices, restrictions to completion.
⦁ Negotiating with ticket agents to ensure maximum marketing reach and revenue yield.
⦁ Collaborating with team members and ticket agents to create optimal customer experiences using ticket pages.
⦁ Providing input on design and content of festival websites.
⦁ Ensuring all data and privacy (GDPR) policies are functional across ticket pages.
⦁ Coordinating marketing plans and assets with marketing teams and ticket agents.
⦁ Identifying local ticket sellers for in person ticket sales.
⦁ Managing ticket allocations across all ticket agents to ensure effective yield management.
⦁ Performing analysis of ticket sales trends and re-evaluate strategies with relevant departments.
⦁ Tracking and reporting ticket sales across all channels in conjunction with Finance teams.
⦁ Managing direct industry ticket sales, invoicing, and fulfilment of contra obligations.
⦁ Coordinating guest lists and manage on site.
⦁ Fulfilling local community ticket applications.
⦁ Onsite management of ticketing operations and entry gates.
⦁ Producing staff and customer accreditation.
⦁ Overseeing customer service team with regards to compensation/refunds etc.
⦁ Facilitating guests with access needs, communicating with relevant departments for relevant planning.
⦁ Solid experience working in ticketing in music/entertainment.
⦁ Experience liaising with senior management and external stakeholders.
⦁ Previous experience managing staff.
⦁ Excellent IT skills, including Microsoft Excel.
⦁ Strong organisational skills.
⦁ Proactive approach to work.
⦁ Passion for music.
Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.
The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.
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