IT Support Assistant 0364

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IT Support Assistant 0364

Central London

Job Details

Our client, a world-famous talent management company, is seeking an IT Support Assistant who specialises in Mac OS 1st and 2nd line.

Key responsibilities will include:

• Serving as first point of contact for IT issues supporting Mac OS.

• Providing comprehensive IT support for a team of 30 people, at times remotely.

• Liaising with users, documenting reported issues and following through to resolution.

• Logging faults, managing reference information, writing simple user guides etc.

• Leading on various IT projects and supporting a team on other work.

• Maintaining the company’s digital presence.


• Good understanding of general IT including computer networks.

• Experience resolving issues for at least 25 professionals with their IT needs.

• Confident providing remote IT support.

• Experience with website and social media management solutions desirable.

• Strog administration and organisational skills.

• Expert macOS user.

• Experience configuring and troubleshooting Apple Mac desktops and laptops to include macOS 10.15 onwards, Apple Mail and iCal, Microsoft Office 365 suite, Slack, and Zoom.

• Knowledge of user onboarding and offboarding.

• Good interpersonal skills when on the phone, face-o-face, and email.

• Willing to learn new skills.

Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.

The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.


Job Type




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