Customer Services Advisor 0294

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Customer Services Advisor 0294


Job Details

Our client, a global music company, is seeking a Customer Services Advisor to work within the booming eCommerce artist Official Stores

Key responsibilities will include:

• Resolving customer queries using bespoke software tools, and emails, live chat, and social interactions.

• Advising on products and tracking parcels as requested by customers.

• Handling all areas of customer service to include tracking orders, creating replacement orders, arranging refunds, logging activity on sheets, and offering advice.

• Liaising with warehouse, store managers, technical support and so on to resolve customer issues.

• Providing personable and bespoke customer service.

• Supporting other CS advisors where needed.


• Understanding of customer service excellence.

• Experience working in a digital omnichannel customer service contact centre essential.

• Good IT skills and Zendesk experience.

• Excellent written and verbal English communication skills.

• Good problem-solving skills.

• Diplomatic approach.

• Flexibility to work shifts, including some weekends.

Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.

The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.


Job Type




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I was so impressed with Helen and the rest of The Music Market team – they understood exactly what I was looking for in my next role and worked incredibly quickly to help me find the perfect position. The communication was fantastic throughout and I really cannot thank them enough!