Customer Services Advisor 0044

Music
|  Posted on:

Customer Services Advisor 0044

Music
Central London
TBC

Job Details

Our client, a global music company, is seeking a Customer Services Advisor for a successful music eCommerce platform. The role will be based in Milton Keynes.

Key responsibilities will include:

Answering all telephone and email enquiries quickly and accurately.

  • Handling customer orders using in house systems, courier systems, warehouse management systems.
  • Monitoring, updating, and tracking queries to ensure fast resolution to customer queries.
  • Acting as liaison between customer, distribution and carrier as required.
  • Providing feedback on problems incurred.
  • Handling all eCommerce related enquiries and customer questions in a professional and timely manner.
  • Ensuring customers are kept informed of any relevant information.
  • Help manage and prevent suspected fraudulent orders.
  • Liaising with eCommerce, Sales Reps, and Senior Reps.
  • Performing all administration for eCommerce as required.
  • Reviewing existing processes and implementing improvements.
  • Attaining all relevant KPIs.

Requirements:

  • Previous experience in an online customer/service, contact role.
  • Strong communicator.
  • Good ability to multitask.
  • CMS, ability to check and review order details across a range of software.
  • Proficient user of CRM (Zendesk) and customer service software, ticketed CRM tools desirable.
  • Experience managing inbound customer service contacts, including live chat tools.
  • Able to resolve order queries across multiple channels such as email, customer tickets, and social media is desirable.

Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.

The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.

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Job Type

Permanent

Category

Discipline

Some comments from our cANDIDATEs...

An amazing recruitment company, they care about you as an individual rather than just being a number on their books!

I've had amazing placements where I've met great people, which has also given me the experience I have needed to secure my new role in the music industry!

Jenny is the best recruiter I've ever had, we've built a great working relationship and it has been brilliant to have been represented by The Music Market / Arts and Media.

JODIE BRUNNING

Helen and her team at The Music Market have been nothing short of fantastic at helping me develop my continued career in music.

After graduating in 2012 they found me my first industry position at a top London bookings agency and most recently placed me in a great role at a leading international label and music brand.

I have always felt safe in their capable hands as a result of their professionalism and dedication.

WESLEY DOOGAN

I have always had a fantastic experience with The Music Market / Arts and Media – all the staff are great, helpful and knowledgeable.

Jenny has found me a number of wonderful full-time and temporary roles over the years and I can’t recommend the company highly enough.

NIKKI STRANGE

Helen and the team at The Music Market were a joy to work with and helped me in securing my next career move within a short amount of time.  
I would highly recommend Helen to anyone looking to further their career in the music or media industries.

STEPHANIE BRENNAN

I was so impressed with Helen and the rest of The Music Market team – they understood exactly what I was looking for in my next role and worked incredibly quickly to help me find the perfect position. The communication was fantastic throughout and I really cannot thank them enough!

SOPHIE RAY