Customer Service Advisor

Music
|  Posted on:

Customer Service Advisor

Music
Milton Keynes
TBC

Job Details

Our client, a global music company is seeking a Customer Service Advisor to provide excellent support to the eCommerce department in handling customer enquiries. The role is based in Milton Keynes.

Key responsibilities to include:

  • Liaising between customer, distribution and carrier as required.
  • Performing all administration for eCommerce.
  • Reviewing existing processes, and updating new processes with documentation.
  • Meeting all KPI’s within areas of responsibilities.
  • Communicating effectively with colleagues across the department.
  • Escalating any issues to your manager, providing all necessary details.
  • Carrying out any ad-hoc tasks when necessary.
  • Building excellent relationships with customers, Distribution, Labels and third-party customers and representations.
  • Liaising with Sales representatives, Senior representatives and eCommerce team.
  • Ensuring that customers are kept informed of any relevant information.
  • Helping to manage and prevent suspected fraudulent orders.
  • Using in house systems, courier systems, warehouse management systems to look into customer orders.
  • Answering all telephone and email enquires promptly and professional.
  • Monitoring, updating, and tracking queries via software to ensure timely resolution.
  • Assisting customers in an accurate, efficient and professional manner.
  • Providing feedback on problems incurred, following up problems with other departments.
  • Dealing with all eCommerce related enquires in a professional and timely manner.

Requirements:

Essential

  • Customer contact role held previously.
  • Good communicator.
  • Ability to multitask.
  • CMS & system to review and check orders within multiple software systems.
  • Adept as using CRM/Customer service software solution to manage inbound customer service contacts.

Desirable

  • Track record of using the admin area of eCommerce systems to interrogate orders.
  • Use of ticked CRM tools for customer service.
  • Zendesk or ticked based resolution similar software experience.
  • Experience in using live chat tools for customer service.
  • Ability to speak with customers and resolve order queries across email, customer tickets, live chats and social media.

Please note that due to the volume of CV submissions, only successful candidates will be contacted regarding this role.

Send applications for review to either jenny@artsandmedia.org or Helen@artsandmedia.org..

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Job Type

Permanent

Category

Discipline

Some comments from our cANDIDATEs...

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I've had amazing placements where I've met great people, which has also given me the experience I have needed to secure my new role in the music industry!

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JODIE BRUNNING

Helen and her team at The Music Market have been nothing short of fantastic at helping me develop my continued career in music.

After graduating in 2012 they found me my first industry position at a top London bookings agency and most recently placed me in a great role at a leading international label and music brand.

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WESLEY DOOGAN

I have always had a fantastic experience with The Music Market / Arts and Media – all the staff are great, helpful and knowledgeable.

Jenny has found me a number of wonderful full-time and temporary roles over the years and I can’t recommend the company highly enough.

NIKKI STRANGE

Helen and the team at The Music Market were a joy to work with and helped me in securing my next career move within a short amount of time.  
I would highly recommend Helen to anyone looking to further their career in the music or media industries.

STEPHANIE BRENNAN

I was so impressed with Helen and the rest of The Music Market team – they understood exactly what I was looking for in my next role and worked incredibly quickly to help me find the perfect position. The communication was fantastic throughout and I really cannot thank them enough!

SOPHIE RAY