Customer Engagement Manager 0536

Our client, a global retail and media company is seeking 9-months temporary cover for a Customer Engagement Manager position, to create concise communications to clients with the e-Commerce division.

Key responsibilities will include:

· Generating engaging copy and content that translates latest features, products, and business changes for customers’ review.

· Producing high quality communications and copy for customers across a range of channels that may include; FAQs, Help pages, newsletters, emails, videos, websites, announcements and more.

· Managing the execution of communications programs.

· Working within cross-functional teams to manage and execute communications initiatives.

· Defining strategies of communications programs to improve the shipper experience and build trust.

· Determining key objectives, messages, and channels to drive awareness, engagement, and adoption initiatives.

· Building and executing email campaigns using Pardot and measuring their effectiveness to optimise future applications.

· Creating and maintaining communications toolkits, processes, templates, and messaging for global teams.

· Devising novel and scalable methods of distributing communications.

· Identifying and driving process improvements.

· Providing measurement of communications’ efficacy with tracking and reporting of metrics.

· Taking responsibility for the continuous refinement and monitoring of messaging to enhance impact.

Requirements:

· Bachelor’s degree in Marketing, English or equivalent field of study is desirable.

· Experience within Corporate Communications, Copywriting, Marketing, PR or similar field.

· Communications program management experience.

· Highly proficient with English language and excellent writing abilities.

· Able to adapt communications with different audiences.

· Experience working with marketing tools (email, marketing automation platforms, CRM)

· Able to ensure content meets standards and deadlines.

· Expert level organisational skills and good attention to detail.

· Confident working cross-functionally with diverse teams.

· Comfortable working in a fast-paced work environment.

Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.

The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.

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