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Artist Support Assistant

Music
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Artist Support Assistant

Music
Central London
TBC

Job Details

Key Responsibilities:

 

  • Taking responsibility for all customer service queries that come through support desk.
  • Checking the quality of the metadata on all platform releases.
  • Delivering releases uploaded to the company to all major stores.
  • Helping deal with any escalations from the wider support team as a lead support person.
  • Developing and creating support content resources to assist artists in their user journey.
  • Creating training content resources that can be used by the wider team.
  • Supporting and managing VIP, high-streaming artists.
  • Assisting the Artist Support manager to develop company self-service strategy.
  • Taking ownership of all content within the in-house internal knowledge base.

 

Requirements

 

  • Strong customer service skills.
  • Proficiency working with Zendesk or other customer support services essential.
  • Understanding of how to communicate effectively with customers online.
  • Passionate about working in digital distribution.
  • Strong written communication skills.
  • Knowledge and experience in customer service practices.
  • Experience of working with metadata and the iTunes guidelines as well as with content for Help Centres, training guides is preferable.

 This is an ongoing temp role starting immediately.

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Job Type

Temporary

Category

Some comments from our cANDIDATEs...

An amazing recruitment company, they care about you as an individual rather than just being a number on their books!

I've had amazing placements where I've met great people, which has also given me the experience I have needed to secure my new role in the music industry!

Jenny is the best recruiter I've ever had, we've built a great working relationship and it has been brilliant to have been represented by The Music Market / Arts and Media.

JODIE BRUNNING

Helen and her team at The Music Market have been nothing short of fantastic at helping me develop my continued career in music.

After graduating in 2012 they found me my first industry position at a top London bookings agency and most recently placed me in a great role at a leading international label and music brand.

I have always felt safe in their capable hands as a result of their professionalism and dedication.

WESLEY DOOGAN

I have always had a fantastic experience with The Music Market / Arts and Media – all the staff are great, helpful and knowledgeable.

Jenny has found me a number of wonderful full-time and temporary roles over the years and I can’t recommend the company highly enough.

NIKKI STRANGE

Helen and the team at The Music Market were a joy to work with and helped me in securing my next career move within a short amount of time.  
I would highly recommend Helen to anyone looking to further their career in the music or media industries.

STEPHANIE BRENNAN

I was so impressed with Helen and the rest of The Music Market team – they understood exactly what I was looking for in my next role and worked incredibly quickly to help me find the perfect position. The communication was fantastic throughout and I really cannot thank them enough!

SOPHIE RAY